News from the Hotel Juffing & Spa

Due to current events

Current information and measurements during the pandemic.

We are happy to share the good news: after more than six months in lockdown, our hotel opened its doors again on 20 May! And on that same date, Austria also opened its borders!

We will be happy to collect all Corona information that we have so that you can orientate yourself better. Your safety, comfort and health are our top priority, even if it means that we have to get used to some new routines in the way we communicate and interact with each other. On this page, we have detailed our flexible cancellation policy and, to the best of our knowledge, the adjustments you need to observe before and during your stay with us:

Favourable conditions for down payments

  • For all bookings until 30 June 2021 we do not charge any down payments.
  • For all bookings from 1 July 2021 we charge 20% of the total arrangement price (the down payment is due 30 days before arrival. Exception: for Christmas and New Year’s Eve bookings, 30 August is the effective date for a binding booking).

Safety in case if someone falls ill with COVID

What happens if you cannot consume your well-deserved holidays because you are ill yourself, have been tested positive for COVID or have to go into quarantine because of an ill relative living in the same household?
For these cases we recommend the hotel cancellation insurance of the Europäische Reiseversicherung. The special insurance cover for Corona despite the pandemic and without surcharge can be found here in detail.

Here you can simply and fast take out insurance online:

European Travel Insurance
Information sheet Hotel Cancellation Plus
Information sheet Hotel Cancellation Premium

Flexible cancellation policy

Cancellation 48 hours before arrival free of charge

We grant a free cancellation up to 48 hours before arrival in case of:

  • Border closures
  • Official closure of the hotel
  • Legal quarantine obligation after a stay in Tirol
  • Travel warning for Tyrol

In this case, deposits already made will be converted into a value voucher or transferred back. So you have a money-back guarantee.

Cancellation 14 days before arrival free of charge

Every booking with a holiday period until 06.12.2021 can be cancelled free of charge without giving reasons up to 14 days before arrival. Deposits already paid will be converted into a value voucher or refunded.

Cancellation 30 days before arrival free of charge

For bookings with a holiday period after 06.12.2021, the cancellation policies in effect prior to Corona apply:

  • up to 30 days before departure free of charge
  • up to 14 days before departure 50% of the total arrangement price
  • within 13 days before departure 70 % of the total arrangement price
  • Cancellation on the day of departure/early departure 80 % of the total arrangement price

In case of a COVID-19 case we are a partner of the Europäische Reiseversicherung which will cover all risk events in connection with the pandemic. You have insurance for:

  • illness of the guest with Covid-19
  • illness of a close relative or a person living in the same household and the presence of the guest is urgently needed at home
  • fever and suspected Corona, even if the test result is negative later
  • positive test result without symptoms
  • a close relative in the shared household is ill and the guest must be quarantined.

What happens if I get ill during my holidays?

Travel to Austria

As the entry regulations are subject to constant changes, we kindly ask you to get the necessary information on the website of the Ministry for Health, the Ministry of the Interior as well as the Ministry of Foreign Affairs.

In addition to the already introduced opening steps there are also reliefs for the entry regulations by now!

For the entry to Austria you still need one of the following:

  • a confirmation that you have already recovered from a Corona infection (To be issued at the earliest from the 11th day after a first positive PCR result and valid for maximum 180 days) or an antibody confirmation (maximum 90 days old)
  • a negative PCR or antigen rapid test or
  • a vaccination certificate (attention: as of 15 August only persons who are fully vaccinated have the status "vaccinated")

A quarantine (with the possibility to test yourself free from the 5th day after your entry) is only mandatory if you travel from high-risk regions or virus variant regions. Germany, as most of the EU countries, is not affected. 

Since 3 August 2021, guests arriving by airplane from the Netherlands, Spain and Cyprus need a PCR test (not older than 72 hours) if they have not been fully vaccinated or recovered within the last 90 days. An antigen test is not sufficient. 

Since 10 June 2021 it is not necessary anymore to fill out a Pre-Travel-Clearance if you travel from most EU states (excl. the Netherlands) to Austria and possess a proof (that you are tested, recovered or vaccinated). You only have to register if you do not have a proof as mentioned above; then the proof has to be handed in later. This means that persons who do a CoV test only after entering Austria still have to register in advance online. The registration form as well as questions and answers concerning the Pre-Travel-Clearance system are available on the website of the respective Ministry for Health.

All persons who want to travel to Austria still have to register online at the moment (Pre-Travel-Clearance). The registration form as well as questions and answers about the Pre-Travel-Clearance-system can be found on the website of the respective Ministry for Health.

The Pre-Travel-Clearance can be done in German or English under the following links:

Pre-Travel-Clearance-German
Pre-Travel-Clearance-English

For every entry to Austria you currently need to show a negative PCR test (not older than 72 hours) or a negative antigen test (not older than 48 hours).

Kufstein has excellent test infrastructure and offers antigen test possibilities e.g. with local doctors, regional pharmacies and nearby screening stations.

Upon entering the hotel, you also need one of the three proofs: vaccinated, tested or recovered. In addition to antigen tests done by official stations such as test streets, pharmacies or doctors you can also do a free antigen test at home with registration in an official data registration system (valid for 24 hours). A supervised self test can also be done at the hotel.

During your stay at the hotel, non-vaccinated or convalescents receive a free self-test every two days, which you can take directly and easily on site at the hotel - under the supervision of our in-house COVID commissioner; this is then valid again for a further 48 hours!

Kufstein test capabilities

Here you can find current information around COVID-19 for your holidays at the juffing:

Simply fill in the following field and get an overview of all important, relevant entry information.

All information on the travel warnings of our neighbouring countries can be found here:

Departure to Germany

Tyrol is no longer considered a risk area. Nevertheless, checks may be carried out at all border crossings with Germany. All persons entering Germany must observe the applicable entry and quarantine regulations.

ATTENTION: Since 1 August, persons who have not been vaccinated (full immunisation plus 14 days) and have not recovered must carry a negative Corona test (antigen test, max. 48 h old; PCR test max. 72 h old) with them when entering Germany. Tests must have been issued by authorised bodies. This 3-G rule applies to all countries, thus also for entry into Germany from Austria.

Free test possibilities for unvaccinated persons are available right in the village, e.g. during your way home right in the screening drive-in in Kufstein (appointments for you are made at the reception) or right at the motorway exit Kiefersfelden.

General compulsory testing

According to the general testing obligation of the federal government, travellers from risk areas - which currently includes Tyrol - must be able to present a negative Corona test upon request of the competent authority. The test must have been taken no more than 48 hours before or after entry. Which types of test are accepted is specified by the requirements of the Robert Koch Institute.

Entry regulations according to federal state

Every federal state has issued its own entry ordinance regulating the quarantine obligation and its exceptions, although these are largely harmonised. You can get a quick overview in the Entry Quarantine Mirror.

Five things that you should know before your holidays in Austria

From the current entry regulations to the Covid measurements: A glance at the five most important things that you should know before your holidays in Austria.

1450 - the health hotline

Anyone who fears they may have contracted Corona calls the number "1450" in Austria. The official hotline has all the information on what to do now and helps our guests as well as the local population.

Please make sure you dial the area cod +43 if you do not have an Austria SIM card, i.e. +43 1450.

Current corona rates

The current Covid rates from Austria can be found in the AGES dashboard COVID-19. Current COVID rates from Tyrol can be found on the dashboard of the Tyrolean federal government.

Safety concept of the juffing hotel & spa

Minimum distance and mouth-nose-protection
  • As of 1 July, guests do not need a mouth-nose protection in the hotel, neither indoors nor outdoors! From 1 July, no fixed distances of one metre have to be kept from persons in the same household or fellow travellers.
  • Our employees with direct customer contact work with a mask if they cannot prove a valid 3G status. Many of our employees are already vaccinated or have a valid 3G status!
  • Corona tests: Our entire team is voluntarily tested for Covid-19 several times a week by antigen tests and one time per week by PCR test.
Welcome
  • On arrival you need a valid negative test result, a vaccination certificate or a confirmation that you have recovered from Covid-19 – it is also possible to do an entry test on site. Moreover there will be controlled self-tests every other day during your stay. Details will follow.
  • We will welcome you without physical contact but with a winning smile. We do without handshakes and hugs.
  • In order to reduce the contact times at the check-in at the reception, you have the possibility to give us all necessary reporting data already before your arrival (the pre-check in form will be sent to you with the booking confirmation).
  • We ask you to choose contactless payment by card if possible.
  • Please wash your hands regularly with water and soap for at least 30 seconds.
  • Sneeze or cough into your elbow or into a handkerchief.
  • Please avoid touching your face with uncleaned hands.
Buffet & Restaurant

Overnight guests can help themselves to openly presented food and drinks under the following hygienic precautions:

  • With one-way gloves
  • After cleaning the hands at the disinfectant dispenser provided near the buffet

We appeal to your self-responsibility to always disinfect your hands before you use our buffet or use our washable gloves which are provided by us for free.

  • In all places where you encounter a “direct opposite” at a counter there will be a protective wall for still more safety.
  • Front cooking dishes are served and not picked up from the guests themselves.
  • If you want to consume your breakfast or dinner in your room you can happily do so. We do not charge a room service surcharge.
  • Tables and seats in the public areas are positioned in such a way that a respective distance is guaranteed. Generally, there are no distance or m2 rules anymore since 1 July.
  • The closing hour was repealed with 1 July (thus our bar is manned again until 12 am).
Disinfection
  • As usual, cleanliness and hygiene are our top priority in our house.
  • Disinfectant dispensers are provided in all public areas, at the elevators as well as in all entrance areas.
  • Door knobs in the rooms and in all public areas, elevator buttons as well as the loungers in the spa area are disinfected several times per day.
  • All our rooms are thoroughly aired several times a day. Our modern ventilation system guarantees that all public closed rooms are provided with 100 percent fresh air.
  • Enough soap for the necessary washing of the hands as well as disposable gloves in the sanitary areas are provided.
  • Magazines, brochures etc. in the public areas are also provided digitally.
  • Drinks from the mini bar and hair dryers, biros etc. are disinfected after every change of guests.
  • We have already changed to disinfectant cleaning agents and detergents before corona.
  • Those who do not want to pick up the wine menu at the moment can access our wine menu via a QR code. We recommend you to download the necessary app to your smartphone already at the beginning of your stay.
Wellness, Fitness & Beauty

A visit to our spa area is simply a must during a stay in our house. Apart from one or two minor restrictions, nothing stands in the way of this pleasure.

Reassuringly, transmission via the bathing water is almost impossible. Nevertheless, compliance with the minimum distance of 1 meter is essential. This applies especially to the edges of the pool. In this regard, we appeal to your personal responsibility, without which the implementation of the set rules is not possible.

The spa area is open and in operation as usual. However, we do emphasize the right distance. In general, the following applies:

  • With 1 July, all further distance or m2 rules have been repealed for the use of saunas, steam baths or gyms.
  • The Reflect & Restart programme will take place as usual (indoor with compliance with the minimum distance)

 

The legally prescribed Covid commissioner is Frau Mag. Sonja Juffinger-Konzett – she will be always here for you if you have any questions! As soon as the regulations change again as announced on 22 July we will update the information. You will always find all the latest information on our Facebook page and on Instagram.

We are looking forward to seeing you and to enabling you unforgettable holidays soon!

You can reach us at any time on +43 5376 5585 or by email at info@juffing.at! Stay healthy.