Everything you need to know at a glance.
Our goal is to spoil you, to do your body and spirit good, and to re-imbue you with renewed energy. We have assembled several tips, recommendations and useful information to make your stay at our oasis of relaxation as convenient as possible.
Spa opening hours
- indoor and outdoor pool, Spa library | from 07:00 am to 8:00 pm
- room of silence | from 07:00 am to 8:00 pm
- fitness room | from 07:00 am to 11:30 pm (no access for children under 16)
- sauna world | from 11:00 am to 20:00 pm (no access for children under 16)
- sanarium (next to indoor pool) | from 11:00 am to 20:00 pm
- tepidarium | from 07:00 am to 8:00 pm
- treatments | from 10:00 am to 7:00 pm
Your well-being appointment
The first step towards relaxation
We kindly ask you to inform us of your desired treatments in plenty of time before your arrival by telephone (0043 5376 55850) or email (firstname.lastname@example.org) to ensure your preferred appointment.
Since your health is important to us, we kindly ask you to notify us of any disabilities or health restrictions when you book. This ensures that we pick the most beneficial treatment for you.
Cancellation – if something unforeseen occurs
Should you not be able to make your appointment, we kindly ask you to give us the opportunity to offer the time slot to a different guest. A cancellation free of charge is possible until 24 hours before the scheduled start of your appointment. In the event of later cancellations or no-shows, we reserve the right to charge 80% of the original rate of the treatment.
The perfect start
We recommend you come to the spa area in bathrobe and slippers 10 minutes before the scheduled start of your treatment. Relax with a nice cup of tea and calm down. We ask for your understanding that we cannot extend the length of your treatment should you be late. We kindly ask you not to take a seat in the hotel lobby or at the buffet in a bathrobe.
Mobile phones – this time belongs only to me
To ensure your relaxation and out of consideration for other guests, we kindly ask you to switch off your mobile device.
My wellness basket
We kindly ask you to bring the towels provided in your wellness basket in your room for use at the swimming pool and the sauna world. We will gladly refill your basket every morning when we clean your room.
Children & wellness
Our spa area is a place of quiet and relaxation, therefore access is denied to children under 16 years of age.