General Information

Everything you need to know at a glance.

Our goal is to spoil you, to do your body and spirit good, and to re-imbue you with renewed energy. We have assembled several tips, recommendations and useful information to make your stay at our oasis of relaxation as convenient as possible.

Spa opening times

  • Indoor & outdoor pool | 7 am to 8 pm
  • Gym | 7 am to 10.30 pm
  • Sauna | 11 am to 8 pm
  • Textile sauna | 8 am to 8 pm
  • Infrared lounge | 7 am to 8 pm
  • Therapy | 9 am to 8 pm

Spa etiquette

Treatment bookings

We recommend booking treatments when you book your room. We will of course make every effort to provide your desired appointment if you wish to make a booking after your arrival.

Take your time

Please come to the spa reception around 10 minutes before your appointment. This means you will have the time to acclimatise in peace.

Health

Please let us know about any health problems or illnesses before making a booking. This is the only way we can give you appropriate advice and find the right treatment.

Pregnancy

Congratulations! There are certain rules for this amazing time in your life and we recommend only cosmetic treatments that you can safely enjoy. For all other treatments such as massages and therapies, we request a doctor’s note to protect the health of mother and child and prevent triggering premature labour.

Spa bag

Swim bags with sauna towels and slippers are available to use for the duration of your stay. There are cosy bathrobes waiting for you in the bathroom. Please contact reception for different sizes. The swim bag contains your personal water cup, which you can fill with invigorating Grander water for use in the spa.

Clothing

Please attend treatments in your bathrobe with no jewellery or valuables. We provide disposable briefs for body treatments. Most body treatments are carried out without clothes. All parts of the body not being treated are covered with towels during treatment. We ask that you wear normal clothes in the hotel lobby and dining room, not just a bathrobe.

Nude area

Our sauna is a nude area. Please visit our sauna without swimwear for health and hygiene reasons. We provide a textile area, which comprises the infrared lounge, textile salt steam room and textile sauna, as a special luxury.

Loungers

Our spa has plenty of room and lounging space for all guests. Reserving loungers is therefore unnecessary. Our staff clear away unused loungers after 30 minutes and place them in the storage areas provided for this purpose.

Mobile phones etc.

All areas within the Juffing Balance Spa are oases of calm. Please do not use mobile phones, tablets or laptops in the spa area.

Delays

We make every effort to begin all treatments on time. Unfortunately, we cannot extend the treatment beyond the agreed appointment time if you arrive late. In this case, the treatment time will be shortened.

Cancellations

Should something happen that means you cannot keep an appointment, we ask that you let us know as soon as possible. Cancellation is free up to 24 hours before the start of treatment. We reserve the right to charge 80 % of the treatment price in the case of later cancellations or no-shows if we cannot give the appointment to another guest.

Literature

We see literature as a sustainable source of inspiration. This is why reading occupies a special place in our premises. Our Balance Spa library is a lovingly crafted retreat and a sanctuary of peace. Untreated wood and parquet floors, a cosy fire and an exquisite selection of the very latest books make our library a unique environment with plenty of warmth and refined charm.

Food and drink

Grander water is provided as drinking water throughout the spa area. This specially treated water is invigorated and activated using a process developed by celebrated Tirolean Johann Grander. Early birds will find an espresso machine and sweet pastries in the tea lounge. There is also a selection of fruit, nuts and dried fruits available throughout the day. A large selection of teas is of course provided.

Gift vouchers

Giving is great. All of our treatments, especially our couples spa appointments, make perfect gifts – and our beautifully designed vouchers are the perfect way to present them.

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