Useful information

FAQ – Useful information
for your stay at the Juffing

Here we answer the most frequently asked questions about your booking, cancellation conditions,
arrival and departure and provide you with further useful information for your stay at the Juffing Hotel & Spa.

Booking conditions & information

How is arrival & departure regulated at the Juffing Hotel & Spa?

Plan your arrival best so that you will arrive in the course of the afternoon. In order to make your day of arrival already a vacation day there are interesting stopping points in the surroundings. Your room will be ready for you from 2.30 pm at the lastest on the day of arrival. From the point when you can move into your room you will also be able to use our pool and sauna landscape. On the day of arrival we ask you to vacate your room until 11.00 am. The Juffing 3/4 nature indulgence board (breakfast, afternoon buffet, evening menu) will begin at 2.00 pm on the day of arrival and will end after breakfast on the day of departure. The afternoon buffet on the day of departure is not included in the price. 

Enjoy your stay to the fullest and make the best use of the days you arrive and depart:

  • breakfast (from 8.00 to 10.30 am) on the day of arrival à € 20.00/person
  • early arrival (from 8.00 am) with breakfast and use of the spa à € 30.00/person
  • early arrival (from 10.00 am) only with use of the spa à € 10.00/person
  • Use of the spa on the day of departure means that guests check out of their room by 11:00 am and can use the spa until 5:00 pm. Guests who choose this option can also enjoy our afternoon buffet on the day of their departure - we will simply charge €25/person. (Please note: guests must first register at the reception. Changing area and secured luggage storage is available downstairs.)

Many packages already include the use of the spa incl. afternoon buffet on the day of departure.

Is there a compulsory vignette or toll zone?

The section from the national border to the motorway exit Kufstein Süd is toll-free. Therefore you can travel to Thiersee via the exit Kufstein Nord without a vignette. Take the exit Kufstein Nord in any case. Alternatively you can choose the toll-free panoramic arrival via the German lake district to Bayrischzell and over the border via Landl to Hinterthiersee.

What are the cancellation conditions & is there cancellation insurance?

There can always happen something unexpected. Please inform us in writing if you cannot begin your holidays as planned (we cannot accept verbal cancellations). First and foremost we will try to let your room to other guests so that you won't have to pay cancellation fees. For the case that we cannot do so we are a partner of the Europäische Reiseversicherung. In any case, we recommend to take out hotel cancellation insurance. This is possible under https://www.europaeische.at/en/.

Depending on the time of the written cancellation, the following costs are charged:

  • no costs in case of cancellations until 30 days before arrival
  • 50% of the 3/4 board price in case of cancellations until 14 days before arrival
  • 70% of the 3/4 board price in case of cancellations within 13 days before arrival
  • in case of late arrival/early departure: 80% of the 3/4 board price

Europäische Reiseversicherung covers cancellation costs not only in the event of cancellation of your trip, but also in the event of late arrival, early departure and accident or transport costs on site.

When does the insurance have to be taken out?
If the insurance is taken out at the same time as the booking, you are insured immediately. Simultaneously means that the guest takes out and pays for the insurance directly with Europäische within 3 days of booking the trip or we take out the insurance via an existing interface in the hotel programme after the deposit has been credited to our account together with the fee (please note: the date of the deposit applies).

The following applies if insurance is taken out retrospectively (10-day period):
If the insurance is not taken out at the same time as booking the trip, the insurance cover for trip cancellation only begins on the 10th day after taking out the insurance (except in the event of accident, death or natural hazard).
BUT: All services on site are insured without a waiting period if taken out at least 1 day before arrival (accident costs, etc.)

What to do in the event of damage?
The guest is the policyholder. We recommend that you as a guest submit the claim to the insurance company yourself due to the GDPR (according to the GDPR, sensitive data, such as medical diagnoses, must be transmitted by the guest himself).

We are happy to support you in this:

In the event of cancellation or curtailment, the insurance company will require the following documents from you:

  • proof of insurance (e. g. policy number, confirmation of insurance)
  • Online Claim Report or Claim Form Cancellation, completed in full
  • documentary evidence of the insured event (e. g. doctor's certificates)
  • booking confirmation
  • cancellation costs invoice
Does a deposit have to be paid before departure and if so, how much and by when?

We charge 20% of the arrangement price. We kindly ask you to transfer the down payment until 30 days before arrival to the following bank account:

S. Juffinger-Konzett KG Anzahlungen
Sparkasse Thiersee
BIC-CODE: SPKUAT22
SWIFT-CODE: GIBAATWW
IBAN: AT29 2050 6077 0009 1825

For Christmas and New Year's Eve bookings, the down payment is due by 31 August.

What means of payment are accepted at the hotel?

In order to pay your hotel bill on site we accept cash, EC cards/bank cards, Eurocard, Mastercard and Visa. Other credit cards cannot be accepted.

How much is the local tax?

The local tax is adjusted every year, and currently comes to €2.00 per person, per night, and is not included in the room prices.

Is there a minimum length of stay at the Juffing?

At weekends there is a minimum stay from Friday to Sunday. Arrival on Saturday as well as bookings on holidays or long weekends are only possible if you stay 3 or more nights. We will be happy to advise you. Over Christmas there is a minimum stay of four nights, over New Year’s Eve there is a minimum stay of seven nights.

Are there any discounts for a long stay at the Juffing Hotel & Spa?

The Juffing is especially suitable for a longer stay. For our holistic long stay offer from 14 nights we grant a discount of 5% on the 7-day-price. Christmas and New Year's Eve bookings are exempt.

Are there single rooms and if so, under what conditions?

As a single room only we have the category "Ida" (without balcony). Otherwise single travellers will enjoy our spacious double rooms or suites with balcony. The single room surcharge is:

  • in the category "Sonnwend" 35% of the respective price; attention: If you book our "Single bonus days" package, no single room surcharge must be paid, more information and dates can be found here.
  • in the other categories 60% of the respective price
  • in the suites "Skyfall", "Skylight" and "Morgenrot" 75% of the respective price

Please consider the single room surcharge also when you book our package offers. 

 

Is it possible to have three or four beds in the hotel?

The following categories are suitable to accommodate three or four persons: Relax rooms "Pendling", nature room "Zirbe west", nature room "Zirbe ost", relax suite "Clarissa 1st floor", Sky suite "Skylight", Balance suite "Morgenrot". The discount is minus 15% of the price for the third (or fourth) person. 

Is bed and breakfast offered?

You can book a room with breakfast only anytime. The price is then reduced by € 15.00 per person, per day. 

What are the current prices?

With the current price list all previous price lists are no longer valid. Prices and offers are subject to change without notice, errors excepted. The conditions of the Austrian hotel terms and conditions laws apply.

Gourmet dish
Flower in a bowl
Woman reading a book in front of a bookshelf

Useful information

Is the Juffing Hotel & Spa an Adults only hotel?

The Juffing is a place of rest and relaxation with a focus on wellness and relaxation. As an Adults Only hotel, we do not have children's facilities in the restaurant and pool area. Our investments and efforts are geared towards maximum relaxation for adults seeking recreation. We offer our guests more than just a short break from everyday life and ask for your understanding that we therefore do not accept families with children under 18. In this case, we are happy to recommend the neighbouring hotel Thierseerhof in Hinterthiersee

Is it possible to make room requests when booking a hotel?

Of course you can tell us your preferences regarding room categories. It is, however, not possible to reserve particular room numbers or floors. 

Are the hotel rooms at the Juffing non-smoking rooms?

Thank you for understanding that all public areas are non-smoking.
All rooms and suites are non-smoking rooms. Therefore, we kindly ask you to move smoking in front of the main entrance.
Smoking on the balcony is not desired if the balcony doors/windows of the neighbouring room are open. In this context, there are always complaints from neighbouring guests because the smoke is drawn into the neighbour's room when the window is open. Completely separated balconies in corner rooms - where no neighbour is disturbed - can be found in the following room categories:

  • Zirbe west (213)
  • Zirbe east (212)
  • Skylove (301)
  • Morgenrot (417)
  • Abendrot (414)
  • Sonnwend (only 121!)
Are dogs and other pets allowed?
Is there free parking at the Juffing Hotel & Spa?

A free underground parking space is included in the price of all rooms and suites - except for the categories "Ida", "Sonnwend", "Zirbe" or "Pendling 3rd floor". When booking these categories, you can park your car free of charge in the hotel's own outdoor car park.

Are there charging stations for e-cars?

Charging stations for electric cars and Tesla charging stations (Tesla Destination Charging Partner) are available. Charging is charged according to charging time.

Is there a transfer from the train station to the Juffing Hotel & Spa?

If you arrive by train, the taxi transfer from Kufstein train station to Hinterthiersee is approx. € 30.00/ride. The use of the public bus is generally free of charge for guests with the KufsteinerlandCard. In order to use the bus from Kufstein station to Thiersee free of charge on the day of arrival, you can find the blank arrival voucher of the Kufsteinerland Tourist Association here. Please fill it out and print it out. It is valid once for the first journey to the hotel and must be shown to the bus driver when boarding. The times of the public bus can be found in the valid timetable (destination stop is "Hinterthiersee Dorf").

Is there wifi & guest tablets in the hotel rooms?

We offer you free internet access in the whole hotel area (WLAN with 150 Mbit download). You will find guest tablets in all rooms and suites.

Are there mobile phone-free zones?

All rooms in the Juffing Spa are oases of tranquillity. Please therefore refrain from using mobile phones, tablets or laptops in the SPA area. Constant accessibility is not good for your relaxation and the devices can also be used for photography and filming, which is not permitted in the nude area. Out of consideration for other guests, please also switch off your mobile phones and devices during meal times.

Does the hotel offer free rental of mountain bikes, e-bikes or Nordic walking poles?

During your stay, use our libraries, pillow menu, umbrellas, hiking backpacks, Nordic walking poles, FUJI mountain bikes "NEVADA 4.0 LTD, model 2019" and in winter tobogganing free of charge. And of course our Flyer Uproc2 e-bikes (for e-bikes a service fee of € 10.00 for half days or € 20.00 for full days applies from the 2nd rental day). You can reserve your desired pillows, mountain bikes and e-bikes before arrival.

What are the opening hours of the Juffing Spa World?

The following opening hours apply to our Juffing SPA World:

  • Indoor pool & Tepidarium: 07.00 am to 08.00 pm (FYI: indoor and outdoor pool are heated to 30°C all year round).
  • Fitness studio with state-of-the-art ARTIS® Technogym equipment: 07.00 am to 10.00 pm.
  • Sauna world: 11.00 am to 08.00 pm (The textile sauna next to the pool is already in operation from 08.00 to 11.00 am for early swimmers).
Can allergies & intolerances be taken into account in Juffing?

We will be happy to pay attention to your allergy and/or intolerance. Please let us know your wishes before your arrival so that we can pass this information on to our kitchen and restaurant team. If you inform us short-term this might result in initial difficulties. Please state your wishes again with each booking as your state of health may change and we are not allowed to store health data.

We kindly ask you to observe the following new arrangement:

People who come to us with digestive problems are increasing every day. Due to the rapid increase in allergies & intolerances of various kinds, the demands on our kitchen and service team have increased enormously. We can no longer meet these increased demands without extra charges and therefore charge for the extra work as follows:

  • We expressly point out that we do not offer spa clinic cuisine.
  • Lactose (milk sugar)- and gluten-free nutrition is offered free of charge.
  • Vegetarian meals are possible without restrictions. Vegan cooking is not offered.
  • We will be happy to observe that food must be well-done for pregnant guests. The cheese buffet includes plenty of cheeses made of pasteurised milk. In the kitchen we only use pasteurised milk (no raw milk). Of course, we heat raw eggs thoroughly.
  • The surcharge for labour-intensive histamine intolerance, fructose, nuts or cross-allergies will be charged at € 10/day. The chef or sous chef will discuss the meals with the respective guest every day.
Can visitors be received at the hotel?

We will be happy to welcome your friends and relatives. Additional breakfast € 20.–/person. Additional afternoon buffet: € 17.-/person. Additional dinner depending on the menu approx. € 55.–/person. Please give us notice in advance.

Does accessibility apply at the Juffing Hotel & Spa?

Those guests for whom accessibility in their holiday accommodation is crucial are also important to us. The Juffing has therefore been tested as part of the quality initiative "Tyrol barrier-free - accommodation for wheelchair users" and is now listed as a "wheelchair-friendly establishment": Our house is therefore not 100% wheelchair accessible, but definitely wheelchair-friendly. With the exception of the Balance Suite "Morgenrot", all rooms are barrier-free. Please see our test certificate for details.

We would like to point out to all guests that the part of the spa built in 2019 is not barrier-free, as both the yoga room and the sauna area (bio sauna, vitality sauna, panorama sauna, plunge pool) are only accessible via five steps. Structurally, there was no satisfactory solution for this without steps, we ask you to take this into account when deciding on your holiday. All other previously existing spa areas (pool, tepidarium, textile sauna next to the pool, textile steam bath, infrared lounge) are of course barrier-free.

What mobility options are there if I don’t have a car?

During your holidays at Hotel Juffing, you can rent e-cars by Beecar carsharing. Beecar currently offers two electric cars for rent in Thiersee, positioned in different places. You can reserve them at the hotel reception, and you will be charged based on the duration of your trip. The price per hour is 5 Euro and includes electricity, insurance, emergency service, car cleaning, and the digital toll sticker. The rented Beecar is unlocked with a customer card which you will receive at the reception or via an app. More information on the Beecar website (in German): www.beecar.at

How can I make a birthday child or a jubilarian happy?

Happy birthday & other festive occasions

Whether it’s a birthday, marriage proposal, wedding, or anniversary: At the Juffing Hotel & Spa, a special moment becomes a precious memory.

We surprise our jubilarians with a loving gift from the house as long as we know about the anniversary. If you would also like to give your loved ones a gift, we have collected a few suggestions and ideas for you:

  • For those with a sweet tooth: the Juffing cake (please let us know the recipient’s favourite cake) € 25.—
  • For wellness fans, you will find the link to our voucher world here.
  • For wine freaks, you will find the link to our wine menu here.
  • For the decoration of the breakfast or evening table, we recommend a flower arrangement delivered fresh to the house by our florist:

Flower heart according to the season € 50.—  (can very well be taken home)

Bouquet of roses - price depends on the number of roses

Seasonal bouquet of flowers  € 40.—

Seasonal flower arrangement for the table  € 40.—

 

We will be happy to help you realise your surprise and prepare everything according to your wishes: Please send us your wishes by mail to info@juffing.at.

Is there a dress code at the Juffing?

If you like to relax in a classy atmosphere and do not want to follow the business dress code, you will certainly like it at the Juffing. Have a cool beer in your leisurely sports outfit on our sun terrace after a mountain bike or hiking tour. But short trousers in summer during dinner – is that really necessary? And yes, there is a dress code for Christmas Eve and the New Year’s Eve gala dinner. We expect elegant evening attire (jacket and tie for gentlemen). Your elegant attire will embellish the evening enormously.

What does the Christmas and New Year's program in Juffing look like?

Nice that you are interested in a stay over Christmas and/or New Year's Eve. Basically, there is a minimum stay of 4 nights over Christmas Eve and a minimum stay of 7 nights over New Year's Eve.

Arrivals are not possible on:

  • 12/23
  • 12/24
  • 12/31

A deposit is due by the end of August (a deposit of one month applies outside of Christmas and New Year).

The holiday program looks like this:

Christmas Eve
6.30 p.m.: Christmas aperitif with appetizers in the foyer
7 p.m.: Start of the Christmas gala with musical accompaniment
approx. 9.15 p.m.: Start of the contemplative Christmas party with Christmas present distribution

New Year's Eve
6.30 p.m.: New Year's Eve aperitif with appetizers in the foyer
7 p.m.: Start of New Year's Eve gala
Followed by music and dancing until the wee hours, DJ -Solo entertainer
Midnight: The tones of the village bells and the Blue Danube waltz ring out.
12.05 am: Fireworks
12.30 am Goulash soup

New Year
Hangover breakfast until 12 p.m. with fine, sour and hearty dishes
Transmission of the New Year's concert on ORF from 11 a.m. in the foyer

Dress code: Elegant evening wear (jacket and tie for men). With your elegant clothes you brighten up the evening.

We look forward to creating this wonderful holiday season for you.